Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how jililo Casino ("jililo", "we", "us", "our") collects, uses, stores, discloses, and protects the personal information of users ("you", "your", "User", "Player") who access or use the jililo online casino platform at https://jililo.cam (the "Website") and related mobile applications (collectively, the "Platform"). This Policy applies to all services, features, content, and applications offered by jililo.

jililo is committed to protecting your privacy and ensuring the security of your personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, PAGCOR regulations, and international data protection standards. By using the jililo Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

2. Information We Collect

2.1 Personal Information You Provide

When you register for a jililo account or use our services, we collect personal information that you voluntarily provide, including but not limited to:

• Identity Information: Full legal name, date of birth, gender, nationality, government-issued identification numbers (passport number, driver's license number, national ID number)
• Contact Information: Email address, mobile phone number, residential address, postal code
• Account Credentials: Username, password, security questions and answers
• Financial Information: Bank account details, e-wallet account information (GCash, Maya), cryptocurrency wallet addresses, payment card information, transaction history
• Verification Documents: Copies of government-issued identification documents, proof of address (utility bills, bank statements), selfie photographs for identity verification
• Communication Data: Information provided in customer support inquiries, live chat conversations, emails, phone calls, feedback forms, and surveys

2.2 Information Automatically Collected

When you access or use the jililo Platform, we automatically collect certain technical and usage information through cookies, web beacons, log files, and similar tracking technologies:

• Device Information: Device type, operating system and version, browser type and version, device identifiers (IMEI, MAC address, advertising ID), screen resolution, time zone settings
• Connection Information: IP address, internet service provider (ISP), network connection type, geolocation data (country, region, city based on IP address)
• Usage Information: Pages viewed, features accessed, games played, bet amounts, win/loss records, session duration, clickstream data, referring/exit pages, date and time stamps of activities
• Performance Data: Application errors, crash reports, load times, server response times, connectivity issues

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Transaction verification data from GCash, Maya, banks, and other payment service providers
• Identity Verification Services: Document authentication results, fraud detection data, identity validation scores
• Marketing Partners: Aggregated or de-identified demographic data (only with your consent)
• Public Databases: Information from government registries for regulatory compliance and anti-money laundering checks

3. How We Use Your Information

jililo collects and processes your personal information for the following legitimate purposes:

3.1 Account Management and Service Delivery

• Creating, maintaining, and managing your jililo account
• Processing deposits, withdrawals, and financial transactions
• Providing access to games, promotions, and platform features
• Calculating and distributing winnings, bonuses, and rewards
• Maintaining accurate gaming records and transaction histories
• Communicating important account notifications and service updates

3.2 Verification and Compliance

• Verifying your identity and age to comply with Philippine law requiring users to be 21 years or older
• Conducting Know Your Customer (KYC) and Customer Due Diligence (CDD) procedures
• Preventing fraud, money laundering, terrorist financing, and other illegal activities
• Complying with PAGCOR regulations, Philippine laws, and international standards
• Responding to legal requests, court orders, and regulatory inquiries
• Maintaining audit trails for regulatory reporting and investigations

3.3 Security and Fraud Prevention

• Detecting and preventing unauthorized account access, cheating, and fraudulent activities
• Monitoring betting patterns and gameplay for suspicious behavior
• Protecting the integrity and fairness of games on the Platform
• Investigating security incidents and policy violations
• Implementing technical and organizational security measures

3.4 Customer Support and Communication

• Responding to customer service inquiries and technical support requests
• Resolving disputes and complaints
• Providing personalized assistance and recommendations
• Sending transactional notifications (deposit confirmations, withdrawal updates, password resets)
• Communicating important policy changes and platform updates

3.5 Marketing and Promotions (With Your Consent)

• Sending promotional offers, bonus notifications, and exclusive deals via email, SMS, or push notifications
• Personalizing marketing messages based on your gaming preferences and activity
• Conducting surveys and gathering feedback to improve services
• Inviting you to participate in tournaments, competitions, and special events

Note: You may opt out of marketing communications at any time through your account settings or by clicking "unsubscribe" in our emails.

3.6 Analytics and Platform Improvement

• Analyzing user behavior and preferences to enhance user experience
• Monitoring platform performance, identifying bugs, and improving stability
• Developing new features, games, and services based on user needs
• Conducting research and statistical analysis using aggregated, anonymized data

4. Legal Basis for Processing (Data Privacy Act Compliance)

Under the Data Privacy Act of 2012, jililo processes your personal information based on the following lawful grounds:

Processing Purpose	Legal Basis
Account creation and service delivery	Performance of contract
Age verification and identity checks	Legal obligation (Philippine law requires 21+ for gambling)
Anti-money laundering and fraud prevention	Legal obligation (PAGCOR regulations, AMLA compliance)
Security monitoring and incident response	Legitimate interests (protecting platform integrity)
Marketing communications	Consent (opt-in required)
Analytics and platform improvement	Legitimate interests (service optimization)

5. Data Sharing and Disclosure

jililo does not sell your personal information to third parties for marketing purposes. However, we may share your information with trusted third parties in the following circumstances:

5.1 Service Providers and Business Partners

We engage third-party service providers to perform functions on our behalf, including:

• Payment Processors: GCash, Maya, banks, and cryptocurrency payment gateways to process deposits and withdrawals
• Identity Verification Services: KYC providers that authenticate identity documents and perform background checks
• Game Providers: Software suppliers that provide casino games, slots, live dealer games, and sports betting platforms
• Cloud Service Providers: Hosting and data storage providers that maintain our servers and databases
• Customer Support Tools: Live chat platforms, ticketing systems, and CRM software providers
• Analytics Providers: Services that help us understand user behavior and optimize platform performance

These service providers are contractually obligated to protect your information, use it only for specified purposes, and comply with applicable data protection laws.

5.2 Regulatory and Legal Authorities

We may disclose your information to government agencies, regulatory bodies, and law enforcement authorities when required by law or in response to:

• PAGCOR audits, inspections, and regulatory compliance requirements
• Court orders, subpoenas, and legal process
• Anti-Money Laundering Council (AMLC) investigations
• National Privacy Commission (NPC) inquiries
• Law enforcement requests related to criminal investigations

5.3 Business Transfers

In the event of a merger, acquisition, sale of assets, bankruptcy, or other business transaction involving jililo, your personal information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your information.

5.4 Aggregated and Anonymized Data

We may share aggregated, de-identified, or anonymized information that does not identify you personally with third parties for research, marketing, analytics, or other purposes. This data cannot be used to identify you individually.

6. Data Security and Protection Measures

jililo implements comprehensive technical, physical, and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

6.1 Technical Security Measures

• Encryption: All data transmissions use 256-bit SSL/TLS encryption to protect information in transit
• Secure Storage: Personal and financial data are stored in encrypted databases with restricted access
• Firewalls and Intrusion Detection: Multi-layered firewall protection and real-time intrusion detection systems
• Access Controls: Role-based access control (RBAC) ensures only authorized personnel can access personal data
• Authentication: Multi-factor authentication (MFA) for account access and administrative functions
• Secure Payment Processing: PCI DSS-compliant payment systems that do not store full credit card details

6.2 Organizational Security Measures

• Regular security audits and penetration testing by independent security firms
• Employee training on data protection, privacy policies, and security protocols
• Confidentiality agreements and background checks for all employees with access to personal data
• Incident response plans and data breach notification procedures
• Regular backups and disaster recovery systems to prevent data loss

7. Data Retention

jililo retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal and regulatory obligations:

• Active Accounts: Information is retained for the duration of your account activity and as long as your account remains open
• Closed Accounts: After account closure, we retain certain information for legal compliance, fraud prevention, and dispute resolution purposes
• Financial Records: Transaction data and financial records are retained for at least five (5) years as required by Philippine tax laws and PAGCOR regulations
• KYC/AML Records: Identity verification documents and anti-money laundering records are retained for at least five (5) years after the end of the business relationship
• Marketing Consent: If you opt out of marketing communications, we retain your opt-out preference indefinitely to honor your request

After the applicable retention period, personal information is securely deleted or anonymized in accordance with our data disposal procedures.

8. Your Privacy Rights Under Philippine Law

Under the Data Privacy Act of 2012, you have the following rights regarding your personal information:

8.1 Right to Be Informed

You have the right to be informed about how your personal information is collected, used, and shared. This Privacy Policy serves as our primary notice to you.

8.2 Right to Access

You have the right to request access to the personal information we hold about you. You can view and download most of your information through your jililo account dashboard. For additional information, contact our Data Protection Officer.

8.3 Right to Correction

You have the right to request correction of inaccurate or incomplete personal information. You can update your profile information through your account settings or by contacting Customer Support.

8.4 Right to Erasure or Blocking

You have the right to request deletion or blocking of your personal information in certain circumstances, such as when:

• The information is no longer necessary for the purposes for which it was collected
• You withdraw consent (where consent was the basis for processing)
• The information was processed unlawfully
• Erasure is required by law

Note that we may be unable to delete certain information if we are legally required to retain it for regulatory compliance, fraud prevention, or dispute resolution.

8.5 Right to Object

You have the right to object to the processing of your personal information in certain circumstances, particularly for direct marketing purposes. You can opt out of marketing communications at any time.

8.6 Right to Data Portability

You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format and to transmit that information to another data controller where technically feasible.

8.7 Right to File a Complaint

If you believe your privacy rights have been violated, you have the right to file a complaint with the National Privacy Commission of the Philippines. Contact details are available on the NPC website.

To exercise any of these rights, contact our Data Protection Officer at [email protected] or through the contact information provided in Section 13 of this Policy.

9. Cookies and Tracking Technologies

9.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, maintain your login session, and analyze how you use the site.

9.2 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function properly, including authentication, security, and session management
• Performance Cookies: Collect information about how you use the Platform to help us improve performance and user experience
• Functionality Cookies: Remember your preferences and settings (language, currency, display options)
• Analytics Cookies: Help us understand user behavior through tools like Google Analytics (anonymized data)
• Advertising Cookies: Used to deliver relevant promotional content (only with your consent)

9.3 Managing Cookies

You can control and manage cookies through your browser settings. However, disabling essential cookies may affect your ability to use certain features of the Platform. Most browsers allow you to:

• View and delete cookies
• Block all cookies
• Block third-party cookies only
• Clear cookies when you close your browser

10. International Data Transfers

jililo primarily operates in the Philippines, and your personal information is stored on servers located within the Philippines. However, some of our service providers (cloud hosting, payment processors, game providers) may process data outside the Philippines.

When we transfer personal information to countries outside the Philippines, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by the National Privacy Commission
• Transfers to countries with adequate data protection laws recognized by Philippine authorities
• Your explicit consent for specific transfers where required

11. Children's Privacy

The jililo Platform is not intended for use by individuals under 21 years of age. We do not knowingly collect personal information from minors. If we become aware that a user is under 21 years old, we will immediately suspend the account, delete the associated personal information, and return any deposits to the original payment source.

If you are a parent or guardian and believe your child has provided personal information to jililo, please contact us immediately at [email protected].

12. Changes to This Privacy Policy

jililo reserves the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this Policy
• Notify registered users via email or platform notification
• Request your consent for material changes that affect how we process your personal information

Your continued use of the jililo Platform after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we protect your information.

13. Contact Information and Data Protection Officer

If you have questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact:

• Data Protection Officer: [email protected]
• Customer Support Email: [email protected]
• Live Chat: Available 24/7 on the jililo Website
• Customer Support Hours: 24 hours a day, 7 days a week

For complaints or concerns about how we handle your personal information, you may also contact:

• National Privacy Commission: Office Address: 5th Floor, Philippine International Convention Center (PICC), Vicente Sotto Street, Pasay City, Metro Manila, Philippines
• NPC Email: [email protected]
• NPC Hotline: (02) 8234-2228